5777bet Privacy Policy

1. Definitions and Scope

This privacy policy applies to all services, websites, mobile apps, and related digital channels of the 5777bet platform. "We", "our", or "5777bet" refers to the organisation that operates this platform.

"User", "you", or "your" refers to any person who visits the website, registers an account, or uses any service.

"Personal information" means any information by which a person can be directly or indirectly identified — such as name, mobile number, email address, financial details, or device identity.

Alongside this policy, you are encouraged to read our Terms and Conditions carefully, as both documents together govern the conditions of using the platform.

2. Data Collection

2.1 Information You Provide Directly

We collect information you knowingly provide when registering an account, processing deposits and withdrawals, or using support services. This typically includes the following:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)

2.2 Automatically Collected Information

The following information may be collected automatically when you use the platform:

• IP address and device identity
• Browser type, operating system, and screen resolution
• Page visit history and session duration
• Referral source and search keywords
• Log data from betting and gaming activity

2.3 Information Received from Third Parties

Additional information about you may be collected from trusted third parties when needed for identity verification or fraud prevention. Only the minimum necessary information is obtained in such cases.

3. Purpose of Data Use

Collected information is used for the following purposes:

• Creating, managing, and securing account login
• Processing deposit and withdrawal transactions
• Distributing bonuses, cashback, and VIP benefits
• Providing customer support and resolving complaints
• Detecting fraud, money laundering, and misuse
• Analysing and improving platform performance
• Notifying you about relevant offers and updates (you can opt out of this service)

4. Data Sharing and Disclosure

5777bet shares your personal information with third parties only in specific circumstances and for defined purposes. Under normal circumstances, this information is not shared with anyone without your consent.

4.1 Service Provider Partners

Minimum necessary information may be shared with operational partners for managing payment gateways, identity verification, and maintaining technology infrastructure. These partners are bound by confidentiality agreements.

4.2 Legal Obligations

Information may need to be disclosed due to court orders, lawful requests from law enforcement agencies, or legal obligations. No information beyond what the law requires is disclosed in such cases.

4.3 Business Transfers

User information may be transferred in the event of a merger, acquisition, or sale of assets. You will be notified in advance if such a change occurs.

5. Cookies and Tracking

The 5777bet website uses cookies and similar tracking technologies. These are stored as small data files in your browser and help improve the platform experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, verifying security, and keeping the platform's core functions running. Disabling them may cause many services to stop working properly.

5.2 Analytical Cookies

These cookies are used to analyse platform traffic, monitor page performance, and help improve the user experience. They do not contain any personally identifiable information.

5.3 Cookie Controls

You can choose to accept or reject cookies from your browser settings. However, disabling essential cookies may cause problems with certain platform services.

6. Data Retention

Your personal information is retained only for as long as it is needed to fulfil the purpose for which it was collected, or as required to comply with applicable law.

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are kept for a set period in accordance with legal requirements.
• After an account is closed, some information may be retained for a limited period for protective purposes.
• Once the designated period has passed, information is securely deleted or anonymised.

7. Security Measures

Protecting your information is our highest priority. 5777bet applies industry-standard technical and organisational security measures.

• Data transmission is secured through SSL/TLS encryption.
• Passwords and financial information are stored in encrypted form.
• Two-factor verification (OTP) is used to prevent unauthorised access to accounts.
• Systems are regularly monitored and audited by the security team.
• Alerts are automatically triggered when suspicious activity is detected.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You can submit a request to find out what information 5777bet holds about you. After verification, a summary of the collected information will be provided to you.

8.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can request a correction. Many details can be updated directly from account settings.

8.3 Right to Delete Information

You can request deletion of your information in certain circumstances. However, it may not always be possible to fully fulfil this request in cases of legal obligations or ongoing disputes.

8.4 Right to Object to Processing

You can object to marketing messages or specific types of data processing. This right can be exercised through account settings or via customer support.

To exercise these rights or to learn more, please contact our support team. Our Responsible Gaming Guidelines also contain further information on controlling your account.

9. Minor Users

All services on 5777bet are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor's information is in our system, it is deleted immediately and the associated account is closed.

If a parent or guardian believes their child's information is held by us, please contact us immediately.

10. Policy Changes

This privacy policy may change from time to time due to business changes, legal updates, or technological developments.

• A notification will be sent to the registered email before any significant change.
• The "Last Updated" date at the top of the page is updated with each change.
• Continuing to use the platform after a change is made will be taken as your agreement to the new policy.
• Previous versions of the policy will be provided upon request.

For general questions about the platform, see our Frequently Asked Questions (FAQ) section.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is available 24 hours a day, 7 days a week to assist in both Bengali and English.